If your card gets stuck in an ATM, inform your bank of the location, date and time of the occurrence immediately.
In case of loss and theft of a card, notify your bank immediately. After-hours, please call +238 2626310 directly or the toll free number 8002424.
When entering the secret code, make sure that you do it safely and confidentially, ensuring that no one can see it. Under no circumstances provide your secret code or your card to anyone.